Conga lines, beauty pageants, happy hands, and great snack machines may not be among the first things that come to your mind when you think of call-centers, but they are for me. My work with ALTA Language Services has provided me with opportunities to visit call centers all around the world to train employees in accent reduction. Most of the call centers I’ve worked with are located in English-speaking countries such as India and Trinidad, but some are located in Mexican cities bordering the US where there is a heavy American influence.

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