Language Services for Call-Centers
The call-center industry is undergoing unprecedented change because of the availability of low-cost international communication and the expansion of services beyond English to Spanish and other languages.
ALTA provides a wide range of call-center solutions aimed at helping you maintain the level of service to compete successfully in the North American market.
Whether you are an inbound or outbound, domestic or off-shore center in a scripted or unscripted environment, ALTA can help you improve communication with your customers.
Services for U.S. and Canadian Call-Centers
ALTA can help you design and manage your multilingual capabilities for voice or email. We provide verification of language skills in Spanish, English and many other languages meeting EEOC requirements. Multilingual quality assurance is also available.
More about Services for U.S. and
Canadian Call-Centers
Services for Off-Shore Call-Centers
We can help train your agents to speak and behave in a way that is perfectly understandable to your North American customers. ALTA offers Accent Assessments for hiring, Accent Reduction Train-The-Trainer programs, American cultural training, QA monitoring and assistance to help you be more effective in training your off-shore agents.
More about Services for Off-Shore
Call-Centers
Consulting Services
As a broad-spectrum solutions company we've seen and solved a wide range of communication, language and cultural issues. Why not take advantage of the solutions we've found for other call-center organizations.
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In Good Company
A list of some of ALTA's clients in the call-center industry.
