North American Call-Center Services
ALTA provides a wide range of call-center language solutions aimed at helping you maintain the quality of service to compete successfully in the North American market. If you are offshore, click here.
Language Testing Services
Spanish - Oral Skills, Reading/Writing Skills
English - Oral Skills, Grammar, Accent
Other Languages - Testing in Over 90 Languages
Language Training
Language Training
English Accent Reduction
Professionalism - Empathy, Persuasion, Handling Anger, Assertiveness
Mock Calls
Say Your Scripts Correctly
More about Language Training
Document Services
Terminology Identification
Language Simplification
Email/Policies/Procedure Writing
Translation from English to Spanish and Other Languages
Quality Services
Including Language in Your QA System
Quality Monitoring and Reporting
Call-Center HR Services
Hiring - Multilingual Telephone Interviewing
Job Analyses and Job Descriptions
