Training for Call Centers in India
ALTA provides professional Call Center Training in India, from the design and development of content to suit your company's specific needs, to the implementation of the training.
Getting Started
Based on a needs assessment, we provide you with a detailed proposal outlining the content, logistics and cost of the program. If additional services are required, these are included in the proposal. We can deliver training at your facility in India or the US/Canada or at our training facility in the US.
Click on Request a Free Quote above to reach us via email.
Additional Services
ALTA offers a range of services to supplement the Program for Call Center Training in India:
- American Accent Testing
- American Accent Training
- American Accent Train-The-Trainer
- IELTS Test Preparation
- Terminology Identification
- Persuasion, Empathy and Handling Anger
- Quality Assurance Management
- Development and Delivery of Your Training Program
- Consulting
Train-the-Trainer
Each program is customized, but typical content includes:
- Cultural Differences
- Building a Model of Indian and American Behaviors
- Indian English and American English
- Creating an Effective Training Program for India
- Call-Center Issues
In Good Company
Some of ALTA's clients in the Indian call-center, BPO, IT and Nursing industries include:
- Tata
- Sitel
- Syntel
- Earthlink
- AGL Resources
- Dell
- American Express
- ACS
- GlobeMed Resources
