Beyond Words

MultiLingual / Cultural Management

Management today requires skills in leading a multilingual and multicultural workforce. Developing an effective organization that utilizes the strengths of the whole workforce is a process of defining the proper organizational design, building an effective management team and measuring progress. ALTA's language training and support services can help you achieve these goals.

ALTA has over twenty-seven years of experience helping organizations with multilingual and multicultural issues through our training and support services. If you have an issue that requires a professional language solution, read more or contact us directly by clicking on the Free Quote link, or call 404.920.3820.

Training Programs

Managing Your Organization's Culture

This training is for the policy-making level of management. The program includes:

  • Clear identification of what organizational culture is
  • How language and cultural issues impact the organization
  • The process for defining the organization's current culture and current language capabilities
  • The process for identifying the desired culture and language skills based on the business strategy and environment
  • Developing the plan for change
  • Implementing the plan and pitfalls

Supervising Multicultural and Multilingual Employees

This training is for supervisors who lead multilingual and multicultural organizations:

  • What organizational culture is
  • Identifying the cultural differences in the employees you supervise
  • How and why cultural differences affect performance
  • The roles of leaders and employees
  • Communicating across cultures and languages
  • Practical solutions for solving your cultural and language problems

Human Resources in a Multilingual and Multicultural Organization

This training is for HR leadership. The program includes:

  • What culture is and how it affects the organization
  • HR as a part of of your organization's management of multiple cultures and languages
  • Managing multicultural and multilingual HR services: recruiting, training, benefits, systems
  • EEOC, LEP and other important requirements

Support Services

Strategy and Planning Services

  1. Where You Are Now - Collecting data on your organization's current cultural and language diversity and analyzing the impact
  2. Where You Want To Be - Identifying the organizational culture and language skills that are consistent with your business strategy and environment
  3. Creating a Change Plan - Identifying the specific step-by-step plan to move your organization to the target culture and skill level
  4. Identifying Progress Measures - Developing appropriate measures to verify progress to your target

Implementation Services

  1. Job Definition - Job Analyses, Multilingual Job Descriptions
  2. Employee Selection - Multilingual Interviewing, Language Skills Testing, Credentials Translation, Personnel Forms Translation
  3. Management Training Programs - Organizational Culture (see left column), Language Programs
  4. Employee Training Programs - Business English Training, English Accent Reduction, Foreign Language Skill Development, Writing Skills Development, Presentation Skills Development, Cultural Differences in the Workplace, Working with International Business Cultures
  5. Executive Training Programs - Foreign and English Language Skill Development, Multilingual Speech Review, Working With Interpreters
  6. Employee Relocation - Language Training, Living and Working in Another Culture, Employee Document Translation
  7. Training Support - Multilingual and Multicultural Program Design. Program Translation, Multilingual Training Program Delivery
  8. Employee Benefits - Language Simplification, Policy Translation, Multilingual Employee Communications
  9. Systems - Multilingual Design, Localization