ISO Certified Translation Quality Management System
After providing translation services for more than three decades, ALTA has developed a rigorous approach to ensuring translation quality. In 2011, we took our commitment to quality to the next level and applied for ISO 9001:2008 certification for our translation quality management system. ALTA passed the compliance audit with zero nonconformities, a feat achieved by fewer than 5% of the companies that pass their initial registration.
ALTA’s Translation Quality Management System outlines a clear path to quality translation work, beginning the moment a document is received for a quote up to completion of the project. The TQMS requires ongoing commitment from translators, project managers, and upper management.
As part of this process, we are constantly looking for ways to improve ourselves. We strive for high-quality translations, quick turnaround times, and a high level of customer service. ALTA’s translation team holds regular project audits to review our performance in all of these areas. We place tight restrictions on translator selection and continuously monitor translator performance. Through this process we have developed a robust team of some of the most skilled translators in their fields, many of whom have been working with ALTA for more than a decade.
For more information about ISO, please visit: www.iso.org.
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