ISO Certified Translation Quality Management System
After providing translation services for more than three decades, ALTA has developed a rigorous approach to ensuring translation quality. In 2011, we took our commitment to quality to the next level and applied for ISO 9001:2008 certification for our translation quality management system. ALTA passed the compliance audit with zero nonconformities, a feat achieved by fewer than 5% of the companies that pass their initial registration.
ALTA’s Translation Quality Management System outlines a clear path to quality translation work, beginning the moment a document is received for a quote up to completion of the project. The TQMS requires ongoing commitment from translators, project managers, and upper management.
As part of this process, we are constantly looking for ways to improve ourselves. We strive for high-quality translations, quick turnaround times, and a high level of customer service. ALTA’s translation team holds regular project audits to review our performance in all of these areas. We place tight restrictions on translator selection and continuously monitor translator performance. Through this process we have developed a robust team of some of the most skilled translators in their fields, many of whom have been working with ALTA for more than a decade.
For more information about ISO, please visit: www.iso.org.
Project Management
The success of any project rests on the selection of a seasoned, qualified project manager. Your project manager will be responsible for selecting talent best-suited to your project, tracking their progress on the project, and answering any questions you or the translators may have throughout the project. Project managers can spot problems before they develop and know the right questions to ask to ensure we give you the best quality translation.
At ALTA, our project managers are one of our greatest assets. Unlike agencies with high turnover rates, ALTA’s senior project managers average more than a decade on the job, each having managed thousands of projects during that time.
A Word from Our Clients
At ALTA, we consider ourselves very fortunate; not only do we have some of the best translators in the business, we also have some of the kindest customers! Here are some reviews from our client satisfaction survey:
ALTA did an outstanding job of both understanding our needs and fulfilling the translation in a very short time. The translation was very technically accurate and verified by others in our organization. I would use your company again anytime I have such a need.
— Wayne M.
I can't think of any reason to look for an alternative. Great, fast competitive service.
— Paul W.
Very satisfied, keep up the good work. I've been approached by competitors but I'm sticking with you guys since you do such a great job!
— Peter C.
The highest accolade that any business can receive from a client is to have a continuing business relationship with said client. I am very pleased and will continue using the services of ALTA.
— Tim H.
Once again, ALTA has done an amazing job-you all rock!!!
— Manya L.
If you want more information about what makes ALTA the best language service company around, you can read more of our clients' responses here.
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