Our live phone interpreters enable communication between individuals who don’t share a common language whether that be English, Spanish, Chinese, Korean, or Arabic. Choosing telephonic interpreters is ideal for shorter assignments and for assignments that need interpretation for an extensive list of languages. By using ALTA’s over-the-phone interpretation (OPI) services, you’ll gain instant telephone access to more than 4,000 interpreters in more than 200 languages within seconds.
After creating an account with ALTA, you’ll have around-the-clock access to our phone interpreters. We’ll connect you to experienced interpreters with the highest ratings in client satisfaction. If you do not wish to establish your own personalized OPI account, ALTA can still assist with your telephonic interpretation needs by providing you with interpreters over the phone, as needed – just give us a call at 404-920-3860.
ALTA’s telephonic interpreters can benefit a variety of client requirements, as we offer three unique over-the-phone interpreting packages:
With this option, over-the-phone interpreting is charged only by the amount of minutes used, with a small monthly minimum. Unlike our competitors who begin charging as soon as the phone connects, we don’t start the clock until after you’ve identified what language you need, and the appropriate interpreter is successfully connected. Our OPI service is also extremely easy to use. Our average connect time for popular languages, like Spanish and Chinese, is less than 20 seconds. We guarantee all calls, on average, to be connected in less than one minute.
If opening a monthly charge account is not practical for your company, ALTA can still meet your demands. This second package gives clients the opportunity to connect with the same highly skilled interpreters during our standard business hours, Monday-Friday from 8:00 AM to 8:00 PM ET. All that is required is a twenty-four hour notice, as well as the language, date, and time of service.
If you need a phone interpreter right away, just call us at 404.920.3860 and we’ll connect you to an interpreter immediately. You can also email your request to [email protected] and we’ll get back to you as soon as possible. This package benefits those who may have been unaware of a language barrier, and/or need to communicate with a limited English speaker quickly. Please note: rush fees may apply.
Starting an OPI account or prescheduling telephonic interpretation services is fast and easy. If you would like to test our service, please ask us to set up a free demo. You can email us at [email protected], call 404.920.3860, or complete the form on this page to learn more. Once your account is established, it only takes about a minute to be connected with an interpreter.
ALTA interpreters are certified by nationally recognized organizations or have been tested by ALTA for language proficiency, interpreting skills, and the standards for ethical conduct. Furthermore, all our over-the-phone interpreters are industry certified, meaning we validate and verify credentialing for each interpreter. Mandatory verification includes 12 key areas such as: criminal history and background checks, ATA and National Council certifications, HIPAA regulations compliance and sign off, NDA sign off, English/Native language comprehension testing (interpreters must be competent in both), 120 hours of industry and cultural sensitivity training. Below are some more details on why our over-the-phone interpretation programs outweigh our competitors.
Our goal is to facilitate communication with excellence and professionalism, while taking every practical step to protect the privacy of all involved. With more than 30 years of experience in providing language services, we know that your business comes with its own special set of linguistic needs, and we’re prepared to meet those needs immediately.